PRIVACY POLICY
We kindly request that you carefully review this website’s privacy policy as it contains essential information regarding our identity, the methods and purposes of collecting, storing, using, and sharing personal information, your rights pertaining to your personal data, and instructions on how to reach us and relevant supervisory authorities in the event of a grievance.
This website’s privacy policy is structured into the following sections:
WHO WE ARE
This website is operated by Elisha Hair (“Elisha Hair,” “we,” “us”). We are a hair and accessories store. For more details, please visit www.elishahair.co.uk.
OUR WEBSITE
This privacy policy pertains solely to your use of our website, www.elishahair.co.uk.
Throughout our website, we may provide links to other websites owned and operated by trusted third parties (e.g., to offer additional information and services). These third-party websites may also gather information about you following their separate privacy policies. For privacy information concerning these third-party websites, kindly refer to their relevant privacy policies.
OUR COLLECTION AND USE OF YOUR PERSONAL INFORMATION
While using our website or social media channels, we may request certain personally identifiable information that can be used to contact or identify you. This may include your name (“Personal Information”). We collect this personal information directly, such as when you register with us, contact us, or make purchases through our website, or indirectly, through your browsing activity on our website (see ‘Cookies’ below).
The specific personal information we collect depends on the activities conducted on our website. This information encompasses:
- Your name, billing address, and contact details
- Date of birth
- Feedback provided to us via phone, email, post, or social media
- Information regarding the products and services we offer
- Your account details, such as username and login details
- Delivery addresses and recipient names for our products
- We DO NOT collect debit/credit card details for orders on our website. All payments are processed on the PayPal Secure Payment Gateway Server
We employ this personal information to:
- Establish and manage your account with us
- Verify your identity
- Provide our products and services to you
- Address your inquiries concerning our products or delivery services
- Customize our website and its content to your preferences
- Inform you of changes to our website or services that may affect you
- Enhance our products or services
This website is not intended for use by individuals under the age of 13, and we do not knowingly collect or utilize personal information concerning children.
OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We are obligated to have a legal basis for using your Personal Information. The legal bases we may rely on include:
- Consent: When you have provided clear consent for a specific purpose
- Contract: When using your personal information is necessary for a contract with you or before entering into a contract
- Legal obligation: When using your personal information is necessary to comply with the law (excluding contractual obligations)
- Legitimate interests: When using your personal information is necessary for our legitimate interests or those of a third party (unless there is a compelling reason to protect your personal information that supersedes our legitimate interests)
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
Your Personal Information is solely used to keep you informed about your order and enhance your experience on our site. It will be shared with payment providers (Stripe, Square, PayPal, Amazon Pay, Google Pay & Sage Pay) and delivery companies (Royal Mail, DHL & DPD). We will use your email address and phone number to update you on your order’s progress.
Your personal data is managed in accordance with applicable data protection regulations.
In order to provide you with PayPal’s payment options, we may share certain personal information, such as contact and order details, with PayPal. This allows PayPal to evaluate your eligibility for their payment options and tailor them to your needs. General information about PayPal can be found here. Your personal data is handled in compliance with applicable data protection laws and in accordance with PayPal’s privacy policy.
We will share personal information with law enforcement or other authorities when required by applicable law.
We do not share your personal information with any other third parties.
WHETHER INFORMATION HAS TO BE PROVIDED BY YOU, AND IF SO WHY
When we collect your Personal Data, we will inform you at the point of collection whether providing the information is mandatory.
COOKIES AND SIMILAR TECHNOLOGIES
A cookie is a small text file placed on your device (e.g., computer, smartphone) when using our website. We use cookies and similar tracking technologies like Google Analytics and Facebook Pixel on our website. These technologies help us identify you and your device and store information about your preferences or past actions.
For further information on our use of cookies, please consult our Cookie Policy.
For general information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
MARKETING
We may use your Personal Information to contact you with newsletters, marketing materials, and information related to your use of www.elishahair.co.uk.
We will only contact you using this Personal Information if you have given us explicit permission to do so.
For more details regarding your marketing-related rights, please see ‘Your rights’ below.
YOUR RIGHTS
Under the General Data Protection Regulation, you possess several significant rights free of charge. These include the rights to:
- Access your personal information and certain supplementary information addressed by this Privacy Notice
- Request the correction of any inaccuracies in your information held by us
- Request the erasure of personal information in specific situations
- Receive personal information you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit this data to a third party in certain situations
- Object at any time to the processing of personal information for direct marketing
- Object to automated decisions with legal effects or significant consequences for you
- Object in specific situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
To exercise any of these rights, please:
- Email, call, or write to us
- Provide sufficient information to identify you (e.g., account number, username, registration details)
- Provide proof of your identity and address (e.g., a copy of your driver’s license or passport and a recent utility or credit card bill)
- Specify the information to which your request pertains
KEEPING YOUR PERSONAL INFORMATION SECURE
We have implemented appropriate security measures to prevent accidental loss, unauthorized use, or access to personal information. Access to your personal information is restricted to those with a legitimate business need to know. Those handling your information do so in an authorized manner and are subject to confidentiality obligations.
We use Secure Socket Layer (SSL) technology to encrypt your details during transmission from your device to our system. This ensures the privacy of your payment card and personal information, unless otherwise stated in our terms and conditions.
SSL (Secure Sockets Layer) is a standard security technology that establishes an encrypted link between a server and a client, such as a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook).
SSL allows secure transmission of sensitive information, such as credit card numbers, social security numbers, and login credentials.
We do not store your payment card details. Your personal details are stored on a secure encrypted server inaccessible via the internet.
While we endeavor to use commercially acceptable means to protect your Personal Information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
HOW TO COMPLAIN
We hope that we can address any queries or concerns you may have about our use of your information.
Under the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, primarily in the European Union (or European Economic Area) state where you work, reside, or where any alleged breach of data protection laws occurred. The UK supervisory authority is the Information Commissioner, contactable at https://ico.org.uk/concerns/.
CHANGES TO THIS WEBSITE PRIVACY POLICY
This website privacy policy was enacted on 12/03/2020 and remains in effect, except for changes to its provisions in the future, which will become effective immediately upon posting on this page.
We reserve the right to update or amend our Privacy Policy at any time, and you should periodically review this Privacy Policy. Your continued use of the Service following any modifications to the Privacy Policy on this page constitutes your acknowledgment of the changes and your consent to comply with the modified Privacy Policy.
If significant changes are made to this Privacy Policy, we will notify you either through the email address you provided or by prominently displaying a notice on our website.
HOW TO CONTACT US
If you have any questions about this privacy notice or the information we hold about you, please contact us.
To reach us, please send an email to info@elishahair.co.uk or write to ElishaHair, 124 City Road London, EC1V 2NX United Kingdom.
