FAQs
Got a question? We’re here to answer! Have a look at our Frequently Asked Questions (FAQ’s) below.
Delivery & Returns
Our customer support team is available to help if you need further assistance. Our support team is available via email 24/7.
We deliver throughout the United Kingdom (and select post codes in Northern Ireland, Isle of Anglesey, Isle of Wight and The Scottish Islands) and the Republic of Ireland.
Unfortunately, there are no returns for hygiene, health and safety reasons on all cosmetics and hair and products.
Unfortunately, we’re unable to offer exchanges. If you require a different item(s), then you will need to place a new order.
We’re very quick at packing your order, we can’t make any changes once you’ve placed it. Especially, if your order is a next-day or express delivery option. This includes substituting and changing item(s), delivery options or the payment method.
Yes.
1. Log into My Account by selecting Account Details in the footer of the page.
2. Go to My orders and select the order you’re looking to cancel.
Under Actions if the button to an order says Processing/Cancel , you still have time to cancel by clicking the button. Your order status will change to Cancelled.
If the Cancel button is not available, it’s too late. However, our Customer Support team maybe able to cancel your order. Click here for more information on how to return.
We’re sorry if there is an item missing from your order. Before contacting our Customer Support team, we recommend checking your emails (including your junk/spam) to see if we’ve sent you an email about this. The item/s you ordered may have been out of stock.
We want to resolve any issues with incorrect items straight away. Please note that products with assorted colours are picked subject to availability.
If one of the items you received isn’t what you ordered, please contact our customer support team right away!
We want to resolve any issues with incorrect items straight away. Please note that products with assorted colours are picked subject to availability.
If one of the items you received isn’t what you ordered, please contact our customer support team right away!
If for any reason your product arrives faulty or damaged, please contact our customer support team.
We offer fully tracked service as well as non-tracked. This will be subject to the delivery opted at checkout. We do advise using a tracked service during peak periods of the year e.g. Christmas Holidays. We do also advise the use of a tracked service during the covid-19 pandemic.
Have you waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) – our couriers are always doing their best to get your order to you.
Shopping With Elishahair
Your experience is important to us! We want to make your shopping experience a great one!
If you’re searching for a product you’ll need to use the search bar at the top of the page.
Browse each category of product using the tabs at the top of this page. Just hover over them and you can select the type of items you want to look at
We’ve also got a full list of the brands we stock which you can browse to see if we’ve got your favourite. Chances are we do with over 200 brands available!
A wishlist allows you to group together your favourite Elishahair picks in your Saved Items. It makes it easier than ever to curate your very own product board for when you need your essentials.
Wishlists can only be created by saving items on the product page, but don’t worry – if you then decide to shop on the website, all your cart items will still show, just not in the wishlist you’ve created.
Simply go to your Account to access it or click here.
You can choose to be notified when an item comes back in stock by selecting the notify me option on the product page. If you’ve received a back-in-stock notification, you’ll need to be quick as we cannot guarantee how long the item will be back in stock for. But don’t worry – if you then decide to shop on the website, all your cart items will still show, just not in the wish list you’ve created.
At Elishahair, we only stock genuine and authentic items, bought directly from authorized retailers – we do not stock fake/replica products so rest assured knowing that the items you’ve received are genuine.
However, if you’re not entirely happy with your item, you’re welcome to contact us for resolution.
DO YOU NEED HELP WITH ANYTHING ELSE
If you have a more specific query and can’t find the answers to your questions below. Then feel free to contact us directly!
